ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads, supports and reinforces Hometown Grocers' culture, guest service and performance expectations
- Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
- Responsible for the thorough and consistent training and leadership of new Deli associates
- Manages Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
- Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
- Provides guidance and delegates duties to Deli Department leaders
- Develops associates by supporting professional goals and objectives
- Writes and conducts performance reviews of the Deli associates, partnering with Deli leaders on specific areas within department
- Manages all aspects of gross profit goals, planning and shrink control
- Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Manager
- Ensures correct signage is represented throughout the Deli Department
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Maintains inventory levels and ensures accurate pricing on products received and sold
- Places orders with various vendors for special orders and holidays, utilizing item movement as needed
- Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
- Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed
- Responsible for Deli associates timekeeping and accuracy
- Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience
- 5+ of leadership experience (at least 2 years as manager) - retail or restaurant preferred
- Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
- Knowledge of technology and the use of a computer
- Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
- Knowledge and understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holds
- Must have WI Certified Food Manager License (Hometown Grocers will pay in order to get certified)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Stand in one place for a long period of time, bend, stoop, and kneel regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor
WORK SCHEDULE
The Deli Department Manager is a full time salaried position. The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Deli Manager is also required to work one night a week, and one late night per month.
At Hometown Grocers we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Hometown Grocers believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
